Dandridgedrive.com/
Resumé

IBM, IQWorks Business Analyst: - Web Creative Services
7/2007 - 3/2009, Austin, TX
  • Provide technical communication and business analysis of Web design for internal IBM intranet-based documents for SME (Subject Matter Experts) Engineers. Performed design and content work for intranet-based IBM internal network web site.
  • Consulted on interface design and usability issues utilizing usability best practices and web-centered human factors.
  • Apply Knowledge of Process Bus Mgmt/Doc Mgmt/Workflow Solutions
  • Customer and IBM Sales and Distribution support
    • Tocquigny Interactive and Design, Contract Developer
    12/2005 - 8/2006 Austin, Texas
  • Provided online solutions for Dell email product marketing utilizing usability best practices and web-centered human factors.
  • Provided creative content using Adobe Photoshop and interactive content in Flash for company website and supplemental consultancy on company accounts.
  • Filmed and edited promotional pitch video using Apple’s Final Cut Pro for WorldVision account and the Marketing Metrics Council.
    • Convio, Product/Web/Deployment Specialist
    12/2004 - 7/2005  Austin, TX
  • Created new site design, content and multimedia assets for inclusion on various clients' non-profit websites using Adobe Photoshop and Macromedia’s Flash and Dreamweaver and in-house (CMS) content management system. 
  • Consulted on interface design, user interface and usability issues.
  • Developed/deployed multiple non-profit constituent websites for a variety of clients
  • Served as technical liaison between clients and account managers for website issues.
  • Facilitated ongoing requests as Virtual Administrator for multiple non-profit clients.
    • National Center on Domestic and Sexual Violence, Communications/Web Site Coordinator/IT Consultant
    4/2003 - 9/2007 Austin, TX
  • Managed web-based information and maintain and update NCDSV web site.
  • Managed, maintained and updated the TAPS (Technical Assistance Providers Support) web site.
  • Developed list serves and other web-based information sharing formats including Macromedia Flash, javascript, RSS and email marketing.
  • Provided in-house computer problem solving and computer/technology training to staff. Facilitated NCDSV meetings. Increased site traffic from 50,000 to over 500,000 hits in 1 year. Developed/designed TAPS web site for meeting providers on behalf of governmental agency Office on Violence Against Women (OVW) using Adobe Photoshop and Macromedia Dreamweaver and Flash.
  • Provided technical and creative design consulting on national non-profit funding proposals for the Center. Facilitated intra-office "roundtables" with staff for purposes of ongoing technology education
  • Increased number of pages on NCDSV web site from 8 pages to over 350 pages of salient content. Increased visibility of NCDSV web site on Internet search engines using SEO best practices
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  • Awarded 2004 WebAward for Outstanding Achievement in Website Development: Standard of Excellence
  • Reduced incidences of viruses and other external attacks on the NCDSV network even though headcount increased from 5 to 16 persons
  • Successfully migrated all staff workers to Windows XP.
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    Dell, Web Technologist
    2/1997 - 11/2002 Austin, Texas
  • Web Design/Content/Marketing - Created new graphic and multimedia assets for inclusion on Dell.com via Macromedia’s Flash and Dreamweaver and Adobe’s suite of graphic software for e-business websites to facilitate brand identity and to further enforce web-based best practices, usability, accessibility and interface design for visitors to the site.
  • Assisted in next-generation conversion of the Dell Home Ebiz Segment (DHS) which sells over $1,000,000 per day via the web site.
  • Increased e-penetration rate of targeted customers via strategic email marketing campaigns.
  • Ensured 100% accuracy of web marketing content for posting live on the website
  • Created design creative for inaugural email marketing campaign
  • Programming/Software Development. Analyzed, created, documented and implemented new programming functionality.
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  • Improved the speed at which the team created new scripts for web content
  • Envisioned then implemented new programming for web functionality resulting in simplified and more powerful scripts for use by business segments.
  • Applied new technology to existing web site resulting in more efficiency for consumers and higher conversion rate for computers purchased from the site
  • Converted scripts from old proprietary technology to new standards-based technology resulting in greater flexibility for web-based campaigns using XML and XSLT transformations of HTML.
  • Applied principles of object-oriented programming and analysis to newly created scripts.
  • Diagnosed errors submitted by content authors.  Developed software and workflow solutions using Visio and TestTrack Pro which resulted in reduction of requests for changes.
  • Researched and acquired software-based system (TestTrack Pro) to track and categorize errors resulting in decreased repetition and increased stability of scripts
  • Customer Service. Expanded face-to-face computer support for users.  Implemented user-specified database for computer support requests.
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  • Resulted in significant increase in addressing user needs and increased user productivity.
    • Austin Convention Center, System Software Support/Webmaster
    4/1996 - 2/1997 Austin, Texas
  • Provided hands-on Macintosh software/hardware support and software training for convention center employees as well as recommendation of software upgrades and updates to the in-house internet Web site.
  • Created graphics using Adobe Photoshop and Illustrator for initial design phase of Web site.
    • Cortex Communications, Exercise Programmer
    10/1995 - 3/1996 Austin, Texas
  • Programmed an interactive grammar CD-ROM for middle and high school students for Holt, Rinehart, and Winston in Authorware and Director.
  • Developed tutorials and complex user interactions. Language Workshop won the following awards: 1998 National Educational Media Network Silver Apple 1997 International Cinema in Industry (CINDY) Gold 1996 New York Festivals SILVER WORLDMEDAL.
    • DGR Technologies/Bottomline Distribution, Production Assistant
    4/1995 - 9/1995 Austin, Texas
  • Perform assembly, installation and problem diagnosis of hardware for Power Macintoshes including memory, video cards, hard drives and removable storage devices.
    • Apple Computer, Technical Support Specialist
    1/1994 - 8/1995 Austin, Texas
  • Provided end-user technical telephone support for new Apple computer customers including training, troubleshooting and recommending of service.
    • Education
    8/1992  University of Texas at Austin, Austin, Texas
  • Bachelor's Degree
  • Bachelor of Science in Communications: Advertising with a focus on business principles and emerging information technologies.
    • Skills
    ActionScript 2 and 3  Spry  Adobe CS3/CS4 Suite     ADOBE PREMIERE CS3    Aperture 2     Authorware     C#    Client Interaction   Film Directing, Editing and Cinematography   CS3/CS4     Joomla 1.5.9   WordPress 2.7    Drupal   Blogging   Final Cut Studio 2     HomeSite     Lingo     Linux     Mac OS X     Motion 3    Project Management     Project Deployment     RSS    TestTrack Pro (error tracking software)                    Video-Compression/Decompression/Encoding     Visual SourceSafe     Visual Studio.NET     Windows    HTML   CSS   XHTML   XML/XML Schema/XSLT   XSP  SEO (Search Engine Optimization)  Web/Usability Design/Content
    Web Sites
    http://www.overlordmusic.com

    http://www.chumikals-café.com

    http://www.austinabc.com

    http://www.octobercustompublishing.com

    http://www.ncdsv.org (no longer maintained)